Terms & Conditions

Please read all terms and conditions before accessing the platform

HeyParcel Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING OUR WEBSITES OR APPLICATION OR ONLINE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE. DO NOT USE OUR WEBSITES OR APPLICATION ONLINE SERVICES IF YOU DO NOT AGREE TO ALL OF THESE TERMS.

These Terms and Conditions (“Terms”) apply exclusively to your access to, and use of the websites or Application of HeyParcel. If you are using the Sites on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to indemnify you and HeyParcel for its violations of these Terms.

1.Eligibility
  • HeyParcel services are available to all individuals who are at least 18 years of age. By registering to use HeyParcel services, you represent and warrant that you are at least 18 years of age. HeyParcel has the right, in its sole discretion, to suspend or terminate your use of HeyParcel services and refuse any and all current or future use of all or any portion of HeyParcel’s services.
  • 2.Registrations
  • A User has an option to register themselves on the Website or Application. Every registered User shall allocate themselves a unique identification user name and password (“User ID” and “Password”).

  • User may include Travelers, Senders or Receivers.

  • You are solely responsible for maintaining the security of your password and for all activity that occurs on your Account. You shall not permit anyone other than you to use your Account. You may not transfer or sell access to your account. We will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. You may not use another user's account without that user's permission. You will immediately notify us in writing if you discover any unauthorized use of your account or other account-related security breach.

  • We reserve the right to indefinitely suspend, terminate or block access of your membership with the Website and refuse to provide you with access to the Website.
  • 3.Services provided by HeyParcel
  • HeyParcel is a platform that enables and facilitates peer-to-peer delivery services involving Travelers and senders. In order to use HeyParcel as either a Traveler or a sender, you must first become a User by establishing a HeyParcel account. Once you have active User account, you may post a travel or parcel request.
  • The senders and Travelers shall decide the amount to be paid in advance to the Traveler in order to facilitate the transportaion of goods.
  • HeyParcel is just a platform to facilitate peer-to-peer delivery service and be the owner of platform and a network of people. The agreement shall exist between the Traveler and sender. HeyParcel will not interfere in the conclusion nor the execution of the agreement.
  • HeyParcel’s websites, application and domains, including www.HeyParcel.com, and all of the webpages, subdomains, country level domain variants and subparts of those websites or Application, all of the services available on or through the Site or otherwise provided by us, are offered, maintained and provided by HeyParcel. We refer to all of these as our “Services.”
  • You expressly understand and agree that HeyParcel shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.
  • 4. Limitation on Services
  • You expressly understand and agree that HeyParcel shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.
  • User may include Travelers, Senders or Receivers.

  • 5. Disclaimer of Warranty
  • Due to the nature of HeyParcel’s business, We disclaim all warranties, express or implied, with respect to the Website, the Application, the Services and each portion thereof, including, but not limited to, non-infringement or other violation of intellectual property rights.

  • No agency, affiliation, association or connection exists between HeyParcel and its users. 

  • We do not warrant or make any representations regarding the use or availability of the Website or Application.

  • IN NO EVENT WILL HeyParcel OR ITS SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY TYPE (INCLUDING WITHOUT LIMITATION LOSS OF DATA, PROFITS, REVENUE, GOODWILL, REPUTATION, LOSS OF ENJOYMENT OR OPPORTUNITY) OTHER THAN OUT OF POCKET EXPENSES, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING DIRECTLY OR INDIRECTLY OUT OF OR IN CONNECTION WITH THE HeyParcel SERVICES, THE WEBSITE, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE, EVEN IF HeyParcel HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT HeyParcel WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR
  • ANY FAILURE OF ANOTHER USER OF THE SITE TO CONFORM TO THE CODES OF CONDUCT,
  • PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE,
  • ANY UNAUTHORIZED ACCESS TO OR USE OF HeyParcel’S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN,
  • ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE,
  • ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT.

YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE HeyParcel SERVICES AND THE WEBSITE IS TO STOP USING THE HeyParcel SERVICES AND THE WEBSITE. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN YOU AND HeyParcel IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND HeyParcel. IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE. HeyParcel’S LIABILITY WILL BE LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS’ FEES OR COSTS OTHERWISE PROHIBITED UNDER THIS PARAGRAPH.
  • 6. Restricted & Banned Items – Below items are strictly restricted in any condition.
  • Liquid, semi-liquid and gases.

  • Currency.

  • Indian Postal Articles and all items that infringe the Indian Postal Act of 1898.

  • Precious and semi-precious stones, gems, jewellery and equivalent items.

  • Perishables.

  • Radioactive or magnetic material.

  • Negotiable Instruments (Bearer Form).

  • Pornographic material.

  • Sodexo pass.

  • Firearms, explosives and military equipment.

  • Flammable Items.

  • Toxic and infectious Items.

  • Corrosives.

  • Powders and chemicals.

  • Drugs.

  • Machinery parts containing oil, grease, fuel or batteries.

  • All restricted items as per guidelines of IATA.

  • 6. Dangerous Goods

    Definition: Commodities, which possess potentially hazardous characteristics. These are as the laid out by IATA in the Dangerous Goods Regulations.  The categories of dangerous goods are:

  • Explosives
  • Gases
  • Flammable Liquids
  • Flammable Solids
  • Oxidizers and Organic Peroxides
  • Toxic & Infectious Substances
  • Radioactive Material
  • Corrosives
  • Miscellaneous e.g. Magnets – a danger to airplane equipment
  • 8.Indemnification
  • You agree to indemnify and hold HeyParcel and its parents and affiliated companies, suppliers, advertisers and sponsors, and each of their officers, directors, employees, agents, legal representatives and sub-contractors (the “Indemnified Parties”) harmless against any claim or demand and all liabilities, costs and expenses (including reasonable legal fees and costs) incurred by an Indemnified Party arising as a result of or in connection with your use of the Website, breach of this Agreement (including any misuse of the HeyParcel Services) and/or your violation of any law or the rights of a third party. We reserve the right to take exclusive control and defence of any claim, and you will cooperate fully with us in asserting any available defences.
  • 9. Modification to the Terms and Conditions.
  • The company may decide it is necessary, at any time, to modify these Terms and Conditions, either wholly or partially. These changes are subject to prior notification on accessing the website.
  • 10. General
  • Unless otherwise specified, these Terms and Conditions for Services constitutes the entire agreement between you and the Website, in respect of the Services and supersedes all previous written and oral agreements between you and the Website, if any.

  • 11. Governing Law
  • Terms and Conditions shall be governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles.
  • 12. Payment Terms
  • The Travelers shall perceive an all-inclusive allowance to cover their expenses and efforts during the travel.
This allowance is freely fixed between the Travelers and senders at the moment of the conclusion of the agreement.
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